FAQ

Do you offer custom orders?

If there is a design you see on our website that you would like on a different item/color we offer, feel free to reach out and ask. We may have that item/color in stock and can likely print the design on it for you. Those custom items cannot be exchanged or returned; they are final sale.

I can do some custom print jobs, but case by case. Contact me through my contact page to inquire.

 

What is the print made of?

Some of the designs on tanks, tees, sweaters and tote bags are screen printed by hand with plastisol ink and flash dried at a certain temp/time. Some are printed with heat transfers. 

 

How do I care for my product?

Wash your garments inside out on the gentle cycle. Cold water is best and tumble dry on low heat or hang dry. If your garment needs ironing, iron inside out on the reverse side. 

Tote bags are spot clean only.

 

Where can I find the size chart? How do your women tank tops, tees and sweaters sizes run?

You can find the size chart for each garments with each photo listing. Tank tops are oversized (pre-shrunk), so for your normal fit size down one size. Tees are slightly oversized and not pre-shrunk, so I would recommend going with your usual size or size down for your regular fit. Sweaters vary on fit depending on which brand it is - refer to size chart.

 

Will the garments shrink after I wash them?

Tank tops will not (pre-shrunk). Tees and sweaters are not pre-shrunk and will shrink very minimally first wash.

 

Do you ship internationally?

At this time we only ship within the United States. But maybe in the future we will!

 

How long will it take for my order to ship?

There is usually a 2-5 business day processing time and it may take an additional 3-5 days for your order to be delivered once it has shipped. 

 

Do you offer exchanges and/or returns?

Yes. For our full exchange/refund policies, please refer to the 'Refund Policy' at the bottom of the home page. Custom pieces may not be exchanged or returned. They are final sale. Sale items are also final sale and cannot be returned or exchanged. 

 

How do I get ahold of you?

If you have any questions or concerns please email me at hello@kaitnco.com.