FAQ

Do you offer custom orders?

We do not do custom orders. However, if there is a design you see on our website that you would like on a different item/color we offer, feel free to reach out and ask. We may have that item/color in stock and can likely print the design on it for you. Those custom items cannot be exchanged or returned; they are final sale.

 

What is the print made of?

All the designs on tanks, tees, sweaters and tote bags are screen printed by hand with plastisol ink and flash dried at a certain temp/time to provide a long lasting design.

 

How do I care for my product?

Wash your garments inside out on the gentle cycle. Cold water is best and tumble dry on low heat or hang dry. If your garment needs ironing, iron inside out. The ink is heart cured and will melt if you do not iron on the reverse side.

Tote bags are spot clean only.

 

Where can I find the size chart? How do your women tank tops, tees and sweaters sizes run?

You can find the size chart(s) for garments to the right (on desktop) or under (on mobile) each photo listing. Tank tops are oversized (pre-shrunk), so for your normal fit size down 1-2 sizes. For tees, I would recommend going with your usual size for your regular fit, or size up one or two for a looser/oversized fit. Sweaters are oversized to begin with so size down for your regular fit or stick with your usual size for the oversized look.

 

Will the garments shrink after I wash them?

Tank tops will not (pre-shrunk). Tees and sweaters are not pre-shrunk and will shrink about half a size after their first wash.

 

Do you ship internationally?

At this time we only ship within the United States. But maybe in the future we will!

 

How long will it take for my order to ship?

There is usually a 2-5 business day processing time and it may take an additional 3-5 days for your order to be delivered once it has shipped. 

 

Do you offer exchanges and/or returns?

Yes. For our full exchange/refund policies, please refer to the 'Refund Policy' at the bottom of the home page. Custom pieces may not be exchanged or returned. They are final sale.

 

How do I get ahold of you?

If you have any questions or concerns please email me at hello@kaitnco.com.